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Interface Software Recognized as Market Leader by CRM Magazine; Leader in CRM for Relationship-Based Organizations Surpassed 38 Competitors in Customer Satisfaction OAK BROOK, Ill. --(Business Wire)-- Sept. 7, 2004 -- CRM Magazine recognized Interface Software as a 2004 Market Leader at an awards ceremony at the DCI Customer Relationship Management Conference & Exposition in San Francisco on the evening of Tuesday, August 31. Interface Software was named a Market Leader in the sales force automation category.Most significantly, Interface Software ranked near the top in reputation for customer satisfaction. On a scale of one to five, with five being the highest, Interface Software received a score of 4.5, surpassing 38 other products including Microsoft CRM, Siebel, SalesLogix, Oracle, Epiphany, Onyx, PeopleSoft, Act and Goldmine. The judges made their decisions based on a combination of weighted criteria, including revenues, revenue growth, market share, reputation for customer satisfaction, and depth of functionality. "In an industry that has been dominated by stories of CRM failure and user dissatisfaction, we are proud to be recognized not only as a Market Leader, but as a vendor that towers over the competition in customer satisfaction," said Nathan Fineberg, Interface Software's president and CEO. "Our dedicated team has raised the bar for what companies can expect from their CRM solution provider. We are proud to receive acknowledgement of these accomplishments from CRM Magazine and the industry analysts." Interface Software's InterAction(R) is the leading CRM solution for professional services organizations such as law, management consulting, private equity, investment banking, accounting and similar relationship-based organizations. The company attributes its exceptional customer service score to InterAction's tailored functionality that is specifically designed for the way its customers work. Having come from the professional services industry, Interface Software's leadership team has an intimate knowledge of the needs of professional service organizations and has built InterAction from the ground up to meet those needs. The most recent version, InterAction 5.1, delivers numerous advanced Relationship Intelligence capabilities including relationship capital management, enterprise contact management, deal/engagement/project management, experience and expertise management, referral and service provider tracking, alumni management, opportunity management and marketing automation. InterAction 5.1 also leads the industry in data quality, providing built-in data quality and data change management functionality to help ensure a clean centralized database initially and on an ongoing basis. About Interface Software Interface Software is the leading provider of CRM solutions enabling professional services firms and similar relationship-based organizations to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose--through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. Interface Software has received numerous accolades, including the Inc 500, the Deloitte & Touche Technology Fast 50 for Greater Chicagoland, the Deloitte & Touche Technology Fast 500 and the Upside Hot 100. For more information please visit Interface Software's website at http://www.interfacesoftware.com. InterAction, InterAction Opportunities, InterAction Matters, InterAction Engagements, Watch List, Who Knows Whom and Relationship Map are trademarks of Interface Software, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
